Our Bronze, Silver, and Gold Imaging packages will normally be delivered within 24 hours (Monday to Friday).
If you haven’t heard from us then there is more than likely a problem with your email address.
Problem 1: Your Paypal email address is out of date.
Solution: Drop us an email with your correct, current address on and your production will be re-sent.
Problem 2: You are using Hotmail.
Solution: Check your SPAM / JUNK folder and add our address(email@example.com) to your ‘safe senders’ list. Get in touch to let us know you need the audio re-sent, and provide us with a non-hotmail address for re-delivery.
Problem 3: You can not receive emails with attachments or the message size is too large.
Solution: When we get a bounceback message we will send the files via Mediafire. Sometimes we won’t get the bounceback. Again, please supply an alternative email address.